In its most simple definition, managed services gives a 3rd party service provider complete responsibility for any aspect of your company, and is often related to IT support. It is the practice of outsourcing the responsibility for maintaining, and anticipating need for, a range of processes and functions in order to improve operations and cut expenses.
Managed services also create a change in the overall philosophy of the way a business deals with its technology. Break-fix repair relies on waiting until servers, desktops, or other critical devices fail, then rushing to fix them as the company bleeds profit. A business operating under managed services, however, focuses on prevention rather than reaction, monitoring and resolving issues before they disrupt employees, management, and clients.
With traditional break-fix repair, the only way for an IT support company to make money is if something goes wrong, which is a double-edged sword. If they do the job too well, they will go out of business, which happens to about 80% of all small IT firms – they just don’t make it.
Simply put, an MS is designed to handle the daily operations of your specialized applications. A managed services can:
